At Costa Removals Express, we specialize in providing exceptional moving and relocation services across the United Kingdom. With our commitment to professionalism, efficiency, and customer care, we’ve established ourselves as a trusted partner for individuals and businesses alike during life’s transitions. This document outlines our company’s background, comprehensive service offerings, and the unique approach that sets us apart in the competitive removal industry.
by Fabiano Costa  Â
Our Story and Mission
Costa Removals Express was born from a simple yet powerful vision: to transform the typically stressful experience of moving into a smooth, hassle-free process. Founded in the heart of the UK by Fabiano Costa after 10 years dedicated to the insurance market having worked for the major Insurance and loss adjuster companies.
After moving to England and have worked for a loss adjuster company in London he had a opportunity to drive a van for a local removal company during a holiday and noted that all the customer services skills learned during the years were really helpful on the removal industry and decided to change his career.
Fabiano Costa, started with just one van and a passion for helping people. Having experienced firsthand the challenges of relocating across countries, he understood the emotional and logistical complexities involved. This personal insight became the foundation of our company culture – where every move is treated with the same care and attention as if it were our own.
” I noted the similarities between a claims department and a house removal, both are really stressful for the costumer so in the same way I was helping with the claims, I could do in removals but with one big difference, in removals I want to be my own boss so I could help more and in the way I want without anyone holding me back.”
At Costa Removals Express, our mission extends beyond simply transporting belongings from one location to another. We aim to provide peace of mind during what can be one of life’s most stressful events. We believe that moving doesn’t have to be chaotic or anxiety-inducing; with the right team and proper planning, it can be an exciting new beginning.
Over the years, we’ve refined our processes and expanded our services, but our core values remain unchanged: reliability, integrity, attention to detail, and unwavering customer focus. These principles guide every aspect of our business, from how we train our staff to how we handle your precious possessions.
Services We Offer
At Costa Removals Express, we’ve developed a comprehensive suite of services designed to address every aspect of the moving process. Our offerings have evolved based on client needs and feedback, ensuring we provide solutions for virtually any relocation scenario.
Residential Removals
From studio apartments to sprawling estates, we handle moves of all sizes with the same meticulous care. Our residential service includes careful packing, furniture disassembly and reassembly, transportation, and strategic placement of items in your new home. We understand that each residence presents unique challenges—narrow staircases, delicate antiques, or valuable collections—and we approach each with customized solutions.
Commercial Relocations
Business moves require minimal disruption and precise timing. Our commercial relocation services include office equipment transport, IT infrastructure management, and coordinated moving plans that allow your business to resume operations quickly. We work during off-hours when necessary and create detailed floor plans to ensure everything arrives exactly where it needs to be.
Europe Moves
Relocating abroad comes with additional complexities. We provide house removal to the main countries in Europe with the right custom document to avoid holding back at the borders.
Our Approach to Moving
What distinguishes Costa Removals Express in the competitive UK removal market isn’t just what we do, but how we do it. Our approach has been methodically developed to address the common pain points associated with moving while providing exceptional value and service quality.
Every successful move begins with understanding your specific needs. Our process starts with a thorough consultation, either in-person or virtual, where we assess the scope of your move, identify any special requirements, and answer your questions. This crucial step allows us to create a tailored moving plan and provide an accurate, transparent quote with no hidden costs.
Detailed Planning
Once engaged, we develop a comprehensive moving strategy, considering factors like access restrictions, fragile items, and timing constraints. Our operations team creates a detailed timeline and assigns the appropriate resources—from specialized vehicles to the right number of movers with specific expertise. This meticulous planning eliminates surprises and ensures efficiency.
Professional Execution
On moving day, our team arrives with all necessary equipment and materials. Using industry-best practices, they systematically pack, load, transport, and unload your belongings. Our movers are trained in proper lifting techniques, furniture protection, and space optimization. Throughout the process, a dedicated move coordinator serves as your point of contact, providing updates and addressing any concerns.
Follow-up and Support
Our relationship doesn’t end when the last box is delivered. We conduct a final walkthrough to ensure everything is placed correctly, and follow up after the move to address any outstanding issues. This commitment to complete satisfaction has resulted in our high rate of repeat business and referrals.
This structured yet flexible approach allows us to maintain consistency while adapting to the unique requirements of each client. We believe moving should be a positive experience that marks the beginning of an exciting new chapter, not a source of stress and anxiety.
Customer Satisfaction: Our Top Priority
Testimonials and Success Stories
Our greatest pride comes from the positive feedback we receive from clients. From young professionals moving to their first apartment to multinational corporations relocating their headquarters, our diverse clientele consistently praises our attention to detail, professionalism, and reliability. These testimonials serve not only as validation of our approach but also as motivation to continuously improve our services.
Transparent Communication
We believe that clear, honest communication is essential to a stress-free moving experience. From your initial quote to the final delivery, we maintain open lines of communication, providing realistic timelines, explicit pricing, and prompt responses to inquiries. Our clients always know what to expect, when to expect it, and who to contact with questions or concerns.
Quality Assurance Processes
We've implemented rigorous quality control measures throughout our operation. These include comprehensive pre-move planning, regular equipment maintenance, staff training programs, and post-move follow-ups. Every aspect of our service undergoes continuous evaluation and refinement based on client feedback and performance metrics.
Our commitment to customer satisfaction has resulted in an impressive client retention rate and a steady stream of referrals. Many of our new clients come to us through recommendations from previous customers who were impressed by our service quality and personalized approach.
We recognize that in the service industry, reputation is everything. That’s why we approach each move as an opportunity to demonstrate our commitment to excellence, regardless of the size or complexity of the job. By consistently exceeding expectations and addressing issues promptly and effectively, we’ve built a brand synonymous with reliability and customer care.
Coverage and Reach
Local Moves
For relocations within the same city or region, our local teams provide efficient, cost-effective service with intimate knowledge of neighborhood layouts, parking regulations, and building access quirks. These moves benefit from our familiarity with local conditions and our ability to deploy resources quickly.
Long-Distance Domestic
If you moving in or out London or Surrey We can handle cross-country moves with the same precision as local relocations. For these longer journeys, we implement additional planning and coordination to ensure timely delivery and cost optimization through efficient routing and load management.
Europe Moves
We deliver our high standards of service to international relocations. Whether you’re moving to another country in Europe, we coordinate the entire process, managing logistics, customs requirements, and last-mile delivery.
Our strategic coverage model is supported by sophisticated logistics planning and real-time tracking systems. This technology allows us to optimize routes, monitor shipments, and provide clients with accurate updates throughout their move. It also enables us to deploy resources efficiently, ensuring that each job receives the appropriate vehicle, equipment, and personnel without unnecessary delays or complications.
As part of our commitment to responsible business practices, we continually refine our operations to minimize environmental impact while maximizing service area coverage. This includes route optimization to reduce fuel consumption, investment in more fuel-efficient vehicles, and implementation of eco-friendly packing materials and waste reduction strategies.
While we’ve expanded our reach considerably since our founding, we remain selective about our growth, prioritizing service quality over rapid expansion. This measured approach ensures that as we continue to extend our coverage, each client continues to receive the exceptional service experience that has become synonymous with the Costa Removals Express name.
Taking the first step toward your stress-free move is simple. Costa Removals Express offers multiple convenient ways to connect with our team, request information, and obtain a personalized quote tailored to your specific relocation needs.
Contact Methods
- Phone: Our dedicated customer service team is available Monday through Saturday from 8:00 AM to 7:00 PM at 0800-002-5874 or 07874981382
- Email: Send inquiries to contact@costaremovalsexpress.com
- Online Form: Visit our website at www.costaremovalsexpress.co.uk and complete our contact form with details about your move
- Social Media: Reach out through our official @costaremovalsexpress.com on Instagram, or facebook
Quote Process
Our transparent quoting process is designed to provide you with an accurate estimate without obligation. Here’s what to expect:
- Initial Consultation: Provide basic details about your move including locations, timeline, by filling up our on-line form
- Survey Options: Choose between a video survey, in-person assessment, or self-assessment for smaller moves
- Detailed Quote: Receive a comprehensive written quote outlining all services, timing, and costs with no hidden fees
- Personalization: Discuss the quote with a moving consultant who can adjust services to meet your specific needs and budget
- Confirmation: Once you’re satisfied with the proposal, secure your moving date with a small deposit
For complex moves, particularly commercial relocations or international moves, we recommend scheduling an in-depth consultation with one of our moving specialists. These experts can provide valuable insights into logistics considerations, timing strategies, and cost-saving opportunities specific to your situation.
Ready to experience the Costa Removals Express difference? Contact us today to discuss your upcoming move and discover how our personalized approach can transform what might seem like a daunting task into a smooth, stress-free transition to your new location.
We look forward to being part of your journey and demonstrating why so many clients throughout the UK trust Costa Removals Express with their most valued possessions and memories.
